Refund policy

At LOMON, we want you to be completely satisfied with your clothing purchase. If your order does not meet expectations, our return and refund process is straightforward and transparent.

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Returns

• Return Window:
  You may request a return within 30 days of receiving your item if:
  • The product is damaged,
  • The product is defective or unusable, or
  • The product is not the same as the model ordered.
• How to Request a Return:
  Please contact our customer service team at sales@lomonstore.com with your order number, reason for return, and photos (if applicable). We will provide return instructions and a return address.
• Condition of Items:
  Returned items should be in their original packaging and in the same condition as received whenever possible.

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Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued back to your original payment method within 5 business days.
• We do not charge any restocking fees.

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Return Shipping

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
• We recommend using a trackable shipping method, as LOMON is not responsible for lost or undelivered return packages.

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Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return your product for a refund and place a new order.

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Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at sales@lomonstore.com within 7 days of delivery. We will resolve the issue promptly at no additional cost to you.

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For any questions regarding returns or refunds, please contact our support team at sales@lomonstore.com.